HCL Technologies is a global technology and IT Enterprise and it has 88,000 employees with offices
in 26 countries and generates
revenues of around US$ 3.9 billion. HCL Tech provides multi-service delivery in
key industry verticals including Financial Services, Manufacturing, Consumer
Services, Public Services and Healthcare. HCL takes pride in its philosophy of
'Employees First, Customers Second' which empowers their employees to create
value for the customers. Employees need to communicate with one another for
project related activities and also for understanding each other personally and
culturally. These interactions are essential for the global organizations to
run smoothly, knowledge management, innovation and operational efficiencies. HCL
believes that younger generation work force is looking for openness,
transparency and lack of command and control and collaborative work style and
the organizations have to transform themselves to look like Facebook, which is
not hierarchical pyramid and embrace
social media in the organizations. When the idea of internal social network
propped HCL management was concerned about the productivity of the employees
and with belief on their employees approval was given.
HCL developed its own social network for internal use, called Meme,
which was modeled after Facebook, and the site was opened for use among
employees in April 2011. MEME, has
almost 60,000 registered users, 49,917 photos uploaded in 15,290 albums, 38,498
messages, averaging about 11 per connected employee, have been sent over the
platform, 2,400 queries in Ask HR tab and has 1,579 groups where employees can
discuss topics ranging from work-life continuity & passion factors at work,
participate in contests, download Meme to their mobiles and through which they
share feedback and provide enhancement suggestions. Younger employees are
attracted to this platform as they are very familiar with communication and
collaboration tools like Facebook, Twitter, etc and the numbers highlight that
this social networking tool is well adopted by the employees. Employees can
share their queries on MEME and get answers from other employees and experts
within the company.
HCL Technologies had many initiatives such as social network called U&I
that employees can use to interact with CEO, Communities called Employee First
Councils around health and hygiene, art, music, corporate social responsibility
and business related passions such as a particular technology or a vertical
domain area, My Blueprint, another social networking system allowing managers
to share plans for their specific business areas and get feedback from another
8000 HCL Tech managers. The company Employee First and Customer Second policy
itself highlights the importance for a strong intranet within the organization
to engage in open dialogue with his employees. HCL Tech CEO Vineet Nayar
believes that the only way to bring innovation to the centre stage of
the company to grow faster in
the economic turbulent time is to get innovation going at the bottom of the pyramid
to employees. He also says that only
by putting employees first
would you be converting the management and managers and management of the
company to be in the business of enthusing and encouraging and enabling the
employees. HCL is one company that
has seen tremendous success with its Employee First policy.
Have you seen the new tribute to the employees film from HCL? http://youtu.be/_Plr_9iwMqY
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Sounds great but I do think using Slack for company's purposes is enough these days
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