TCS is a global IT services, business solutions and outsourcing company and
the company has 226,751 employees with 142 offices across over 47 countries and
generates revenues of around US$ 8 billion. TCS is the largest Indian IT vendor
and gets most of its revenues from North America, followed by Europe
and Asia Pacific. BFSI, Telecom, Retail & Distribution, Manufacturing and
Hi-tech are the dominant verticals. BPO contributes around 11% of total
revenues. With operations in 47 countries and more than 200,000 employees
across the globe TCS needs an internal communication system that helps its
employees collaborate and share knowledge. Employees need to communicate with
one another for project related activities and also for understanding each
other personally and culturally. These interactions are essential for the
global organizations to run smoothly, knowledge management, innovation and
operational efficiencies.
TCS has an internal communication
system that consists of wikis,
forums, blogs, personalized websites & other tools for employees to
communicate with the management, and share their concerns and queries. In 2011,
TCS started building an integrated system that would enhance the employee
engagement and communication with management further and the online program is
called ‘@TCS’ that looks like Facebook page and which allows employees to share
personal information, post photographs, blogs and comments on any topic and
upload user-generated videos. TCS
launched this Facebook styled internal social networking platform only in 2011.
Another initiative is the ‘Great India Food Guide’ which lists all Indian food
joints in various regions as TCS has its employees travelling to almost all
parts of the globe and has 50-60 listings of Indian hotels across the globe. @TCS
will be launched in other languages like Spanish,
Chinese and German and the communications team is responsible for the whole
initiative. Company is also evaluating setting up an e-commerce portal for its
employees and is planning to create a corporate social responsibility (CSR)
corner where employees can talk about various social issues they are working
on.
Tata Consultancy services (TCS)
developed a platform called Ultimatix which helps to consolidate internal
systems and take advantage of group knowledge. TCS invested in this platform of
wikis, personalized sites, blogs that not only bring employees together but
also help employees to collaborate for organizational benefits. Justask is similar to Q&A forums that enable
employees to ask questions openly, Ideamax encourages employees to share their
ideas about a particular technology or a process. Ultimatix integrated
50 core applications to streamline operations and internal collaboration for
more than 700 business processes. It integrated all internal processes,
including HR, finance, and project management, to support over 200,000 staff. TCS
has always worked to bring together their employees across the globe and
provide them the necessary tools to interact between themselves and also actively
interact with the management. TCS also has a Facebook page and Twitter account
and they interact with various stakeholders through the external social
networking tools and talks about new client wins, interviews and releases. TCS
also uses various social networking sites like Facebook, Twitter, and LinkedIn
to recruit employees.
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